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Monday, May 16 • 10:50am - 11:35am
Don’t Optimize Teams - Optimize Service Delivery

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If you optimize for high team performance, you’ll get high team performance. Sounds great! However, the problem is that high team performance leads to low system performance. As a consequence, the service you offer to your customers gets worse. That’s not so good because in the end, customers pay your bills and not high performing teams. 

Team-focus is also the reason why most Agile frameworks fail to improve organizational success and agility. In the best case, you don’t see any organizational improvement, and in most cases it gets worse. Local optimization leads to global sub optimization! But what does this mean? And how can you optimize service delivery beyond the team?

In this talk I will answer these questions. I will also present an example where I improved service delivery of an organization without bothering teams in their daily work.

Speakers
avatar for Klaus Leopold

Klaus Leopold

LEANability
Klaus Leopold is computer scientist with many years of experience in helping organizations from different industries on their improvement journey with Lean and Kanban. He is co-author of the book “Kanban Change Leadership." Klaus was awarded with the Brickell Key Award for “outstanding achievement and leadership” within the Lean Kanban community in San Francisco, 2014. His main interest is agility beyond... Read More →



Monday May 16, 2016 10:50am - 11:35am
KON TIKI Catamaran 2nd Floor

Attendees (37)